
Rosheta
A call centre running on a PBX that produced plenty of data and no way to read it. Answering a simple question about yesterday meant going through raw logs.
A dashboard over the PBX: total, answered and missed calls, inbound and outbound volumes, and duration averages. Built Arabic-first, because that is the language the team works in, with CSV export so the numbers can be taken into their own tools.
The team answers questions about their own call volumes without asking anyone, and the data leaves in a format they own.

