Technical Support
Support with response times you can hold us to.
Ongoing maintenance under an agreement — a named route to reach us, preventive work on a schedule, and a record of every change made to your systems.
What's included
Concrete items — things you can point at, not adjectives.
- A written agreement with defined response times
- A named route to reach us, rather than a queue
- Preventive maintenance on a schedule, not after a failure
- Monitoring that tells us before it tells you
- A record of every change made to your systems
What you end up with
What you are holding when the work is finished.
- Response times you can hold us to in writing
- A change log, so nothing about your systems is a mystery
Related services
Networking
Routing, switching, Wi-Fi and site-to-site connectivity within and between your sites — surveyed, drawn, installed and labelled to match the drawing.
Servers & Virtualization
Windows and Linux servers, virtualization, storage and backup — sized for what you actually run, hardened, and documented well enough for someone else to maintain.
Tell us what this needs to do.
Describe the situation in a few lines. You will get practical next steps and an honest recommendation, free of charge.